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Avoid Missing Emails

. Posted in Help & Guides

Missing emails you are sure you should have received? Your email provider may have thrown them in the bin thinking they were helping you. This article contains simple instructions that could help stop your emails disappearing.

Email Systems

With the amount of Spam (unwanted/unsolicited emails) flying around the internet today many email systems have brought in automatic security to filter out what they think is unwanted. Sometimes this security is too strict and emails that you do want do not make it to your Inbox but instead get deposited into your Spam or Junk folder. To ensure that your Group47 e-mails do not get binned, please add This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to your e-mail Address Book or Safe List. These instructions will also help keep other wanted emails from the rubbish heap, just simply replace This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with the sender in question.

To mark a sender as wanted here are the instructions for some of the most commonly used email systems:

Hotmail/MSN mail

  1. Sign in and click ‘Options' in the top right of your screen.
  2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section.
  3. Click on 'Safe senders'.
  4. Add the address or domain name, and click‘Add to list'.

Gmail

  1. From your Gmail inbox, open the Group47 email you have received
  2. Click on the arrow next to the reply button on the top right hand corner of the email
  3. From the drop down menu, click on "Add sender to contacts"

Yahoo Mail

Click on 'Contacts' in the menu on the left of the page 2. Click 'Add contacts' 3. Add Name and email address 4. Save contact details.

AOL (most popular versions)

*AOL9.0

  1. Click the "Spam Controls" link (lower right area of your inbox).
  2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
  3. Choose "allow email from " option
  4. Add the domain Group47.org
  5. Click "Add", then "Save".

*AOL 7 & 8

  1. Go to Keyword Mail Controls.
  2. Select the screen name you are using to receive email.
  3. Click "Customize Mail Controls For This Screen Name."
    1. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: *@Group47.org
    2. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
  4. Click on "Next" until the "Save" button shows up at the bottom.
  5. Click "Save."

Outlook 2007

To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book:

  1. Locate and open a Group47 email in your Inbox or Spam Folder.
  2. Right click on the "From Sender" email address.
  3. Choose "Add To Outlook Contacts".

Outlook 2003

To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book:

  1. Locate and open a Group47 email in your Inbox or Spam Folder.
  2. Right click on the email subject line.
  3. Choose "Add Sender To Address Book".

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